Refund and Returns Policy
Effective date: 12 September 2026
This policy applies to purchases from Thai Polish Foods Factory, operated by Utilize Property Co., Ltd. (Tax ID 0735568004416). It supplements—and does not limit—your rights under Thai consumer law.
Order cancellation
Contact us as soon as possible if you need to cancel. If an order has not been packed or dispatched, we will normally cancel it and refund the amount paid. Once a chilled or frozen order has been dispatched, cancellation and return arrangements depend on the condition of the products and your rights under applicable law.
Online-purchase rights
Where Thailand’s direct-marketing rules apply, a consumer may notify us in writing of cancellation within seven days after receiving the goods or services. We will handle returns, collection and refunds in accordance with applicable law. Perishable goods must be kept and handled in a manner appropriate to their nature while a cancellation or return is being arranged.
Damaged, incorrect or unsafe-on-arrival products
Please inspect your delivery promptly. If products arrive damaged, incorrect, missing, leaking, or no longer in an acceptable chilled/frozen condition, contact us through our Contact page or call +66 65 414 4379. Reporting within 24 hours helps us investigate with the carrier, but does not remove any statutory right you may have.
Please keep the products, packaging, delivery label and proof of purchase, and provide clear photos or video showing the issue. Do not consume a product you reasonably believe is unsafe.
Resolution
After reviewing the evidence, we may arrange a replacement, collection, store credit or refund as appropriate. Where the law requires a full refund following a valid cancellation, we will return the full amount paid within the legally required period, including within 15 days where the Direct Sales and Direct Marketing Act applies. Bank or payment-provider processing can affect when the credit appears in your account.
Returns
Do not send chilled or frozen food back without contacting us first. We will provide suitable instructions because these products require temperature-controlled handling. If the issue was caused by us or the carrier, we will arrange or cover the appropriate return method. Other return costs are handled according to applicable law and the circumstances of the request.
Refund information
Approved refunds are made to the original payment method unless otherwise agreed or required. To locate the order, we may ask for the order number, purchaser name, telephone number and payment evidence. For a tax-invoice correction or credit note, we may also need the original invoice details.
Contact and return address
Utilize Property Co., Ltd., 115, 115/1-2 Moo 4, Ngio Rai, Nakhon Chai Si District, Nakhon Pathom 73120, Thailand. Please contact us before sending any product to this address.